Privacy Policy
Your privacy matters to us at Lunar Field Canvas
Information We Collect
If you reach out for corporate flower arrangements or gift services, we gather information you willingly share. This can include your name, business name, email address, phone number, delivery addresses, and specifics about your floral needs. Payment details are collected at the time you place orders and are securely processed through our payment partners.
For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget requirements to enable tailored service that aligns with your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the user experience on our site. This helps us identify which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Lunar Field Canvas respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us run our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable law, you may be able to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us via the details listed at the policy’s end. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: preserved for three years after the last service interaction
- Payment records: kept for seven years to meet tax and accounting needs
- Website analytics data: retained for about two years and two months for service improvement analysis
- Marketing preferences: retained until you unsubscribe or for up to two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess website performance.
You can adjust cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy applies only to Lunar Field Canvas and our site. We are not responsible for the privacy practices of other sites.
We encourage you to review the privacy policies of any third‑party websites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Lunar Field Canvas Privacy Team
17 Lavender Hill, London
London, United Kingdom SW11 5QR
Email: info@lunarfieldcanvas.bond
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy inquiries within seven business days.